UK Delivery
We will deliver your order via Royal Mail tracked and signed for service. We aim to deliver your products within 3-5 working days of your order being placed. Please note, we cannot be responsible for orders once they have been signed for (confirming delivery via our couriers) at the given address.
International Delivery
We will deliver your order via Royal Mail or DPD. International delivery can take more than 10 working days. Delivery is £25 and does not cover any potential charge at customs.
Payment
When payment is debited from your account, you will receive an email acknowledging your product order. All credit/debit cardholders are subject to validation checks by the issuer of the card. We retain the legal ownership of your order until full payment has been received by us.
Currency Converter
Our Currency Converter is only a GUIDE to your local currency. The rate may vary when purchasing depending on the exchange rate and other factors. All purchases will be completed in GBP.
Returns
If for any reason you are not satisfied with your order, we are happy to offer a refund, exchange or replacement on any Nourish by SK product returned to us within fourteen days of receipt- provided they are in their original, unopened, unused and undamaged condition. All refunds and exchanges are subject to inspection and the condition of the products will be determined before processing the refund/exchange. Once a refund is approved, the amount (paid by bank transfer) may take up to thirty days to be completely processed. Postage and freight charges will not be refunded.
If you must return goods that may have arrived damaged, please notify us within 14 working days inclusive of the delivery day.
Please email us on: sana@avicennawellbeing.com with your customer order number, the products which are being returned and why.
Upon confirmation from our team, please return the products to
Nourish by SK ltd,
Avicenna Wellbeing
30b Nottingham place
W1U 5NP.
We advise that you return your items by recorded delivery as we cannot be held responsible for goods that do not reach us. Our postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the event of damaged, faulty or incorrectly supplied products.
Inspection of Your Order
As soon as we receive your product order, we will notify you by email. If in any instance the order contains an out of stock item, there is an error in the transaction, or we are unable to obtain payment authorization, we may not accept your order. We will notify you by email or telephone in this instance. We reserve the right to reject any order placed by you at any time. Please check your products upon receipt including delivery handling. You may cancel your order with your cancellation rights. Your statutory rights are not affected.
Cancellation Rights
You have the right to cancel your order within 14 working days from the date of receipt of the products. Our Customer Service Department will require an email or letter to include details of the products to be returned. These must be in original and unused condition. For more information on how to return your order, please see our Returns section.
